Building a Legacy in Energy: Pugliese on Sales Lead Dog
In this recent episode of Sales Lead Dog podcast, CRM technology and sales process expert Christopher Smith interviews Karen Pugliese, Global VP of Sales for C&D.
A sales leadership story from Jack Welch to AI
In the first half of the 48-minute episode, Pugliese shares her career journey from GE to C&D. She touches on the importance of continuous learning and a strong network, and reveals other insights about creativity, authenticity, and curiosity in successful leadership.
Pugliese explains how C&D is operating in the current energy landscape and meeting modern challenges, such as storing power for data centers in the age of AI.
CRM to enhance customer experiences and improve sales efficiency
In the second half, Smith and Pugliese discuss the evolution of customer relationship management systems and how CRM systems have enabled and informed sales and sales decision-making.
Karen reveals how C&D leverages CRM to enhance customer experiences, improve sales efficiency, and strengthen marketing initiatives. including:
Getting the balance right between complexity and simplicity in CRM setup
Inputting the key details to enable strategic decisions
Insights on using data to predict trends and respond to customer needs proactively
Whether you're a business leader, marketing strategist, or CRM enthusiast, this episode offers valuable lessons on transforming technology into a tool for growth.